Retreats Group customer story | 榴莲视频 case study

榴莲视频

Retreats Group customer story

Retreats Group combines historic luxury with modern tech

The UK luxury hotel group boost RevPAR and guest engagement by moving to 榴莲视频.

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online check-in rate

33%

at Roch Castle

increase in RevPAR

32%

over first three months with 榴莲视频

higher RevPAR

133%

for direct bookings compared to OTAs

About Retreats Group

operates three of Wales鈥� leading luxury hotels and guest accommodation venues: , a former windmill and Wales鈥� first contemporary art hotel; the dramatic with panoramic views; and , a five-star self-catering retreat in the beautiful Welsh countryside. Each property combines history, outstanding service, and a warm Welsh welcome. Formerly with Hotel Perfect, they migrated to 榴莲视频 in 2022.

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鈥溋窳悠� provides a much better online booking experience for our guests and a more intuitive rate set up system, giving us increased ability to compete with online OTAs.鈥�

Emma Bowen, General Manager

Retreats Group

More revenue with 榴莲视频 Booking Engine

Challenge

Although channel managers are important for reaching a wide audience, Retreats Group wanted to better compete with OTAs and drive more profitable direct bookings.

Solution

榴莲视频 Booking Engine is available as standard for every 榴莲视频 property. Its intuitive, sleek design makes it easy for guests to book, reducing the amount lost through OTA commission. Setting up different room rates and bookable extras is fast and simple for the Retreats Group team, allowing guests to choose between packages such as wellness experiences and exclusive use of the castle. And of course, all inventory is updated immediately.

Result

鈥� 133% higher RevPAR for guests who booked through 榴莲视频 Booking Engine compared to OTAs
鈥� Multiple rates and extras for each property and room type
鈥� 3.7% booking engine conversion rate (industry average is 3.3%)

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Intuitive, time-saving dashboards

Challenge

Legacy hospitality systems can be complicated to use, with important information housed in different areas of the platform.

Solution

There are a number of modern, easy-to-use dashboards in 榴莲视频, the most important of which is the dashboard that serves as the hub for daily operations. From this single screen, the team can immediately see the live status of daily tasks, reservations, and housekeeping, making it easy to plan and manage workload. There are also quick links to reports and guest profiles, and this quick navigation is a big time saver for staff.

Result

鈥� One to two hours save everyday through automation and more streamlined processes
鈥� A fast, cloud-native solution means no waiting or long load times when accessing data or checking guests in

鈥溋窳悠� has made day-to-day life in reception much easier. It鈥檚 really helpful that it鈥檚 a cloud-native system as our team can access it from anywhere.鈥�

Elise ChristopherReception Manager

Retreats Group

Integration spotlight

Retreats Group properties are connected to seven integrations on average, all through 榴莲视频 Marketplace.

Xero

Xero is accounting software tailored to small businesses. Its features include invoicing, pay runs, reporting and more, and the connection with 榴莲视频 allows for the real-time daily transfer of revenue and payment data between the two solutions.

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Mailchimp

Mailchimp is a global email and marketing solution that allows the Retreats Group team to easily manage their guest communications. They鈥檙e able to design, save and send templates for emails, while the direct integration with 榴莲视频 allows them to automatically add contacts to their mailing lists without any manual copying and pasting between solutions.

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Looking ahead

Retreats Group has only been with 榴莲视频 for a few months, so they鈥檙e looking forwarding to discovering more about their new solution and how it can help to maximize revenue, particularly when it comes to making the most of the summer season.