榴莲视频

Version 3.0, Effective Date: 15 March 2021
Version 2.0, Effective Date: 1 July 2020
Version 1.0, Effective Date: 20 September 2016

This Master Terms and Conditions Version 5.0 applies to all Partners who executed an agreement with 榴莲视频 on or after February 26, 2025, unless otherwise specified in their Agreement. MTC 4.0 applies to Partners who executed an agreement with 榴莲视频 prior to February 26, 2025, unless their agreement executed prior to February 26, 2025 states otherwise.

3.1. 榴莲视频 Services.

Subject to these Master Terms and Conditions, 榴莲视频 shall make the 榴莲视频 Platform available to the Partner for the Subscription Term and provide the Partner with other 榴莲视频 Services as specified in the Agreement and subject to Clause 3 hereof within the Territory. Partner shall pay 榴莲视频 the Fees set forth in the Agreement in accordance with Clause 5 of these Master Terms and Conditions.

3.2. Authorisation.

Unless otherwise specified in the Agreement, the Partner hereby appoints 榴莲视频 as limited agent with respect to booking accommodation and other Partner Services provided by Partner to Customers for the Subscription Term, subject to limitations as stipulated herein. 榴莲视频 shall enable publishing Listing of the Partner via 榴莲视频 Platform, Partner鈥檚 offer of accommodation, and other Partner Services.

3.3. Availability.

榴莲视频 Services shall be made available by 榴莲视频 for the Subscription Term subject to any unavailability caused by circumstances beyond 榴莲视频鈥� reasonable control, including any Force Majeure Events, any computer, communications, internet service, or hosting facility failures, delays involving hardware, software, power, or other systems not within 榴莲视频鈥� possession or reasonable control. 榴莲视频 Services may be temporarily limited or interrupted due to maintenance, repair, modifications, upgrades, or relocation.

3.4. Service Level Agreement.

The Service Level Agreement available at /service-level-agreement applies to the Agreement.

3.5. 榴莲视频 Account.

As part of the registration process, the Partner shall identify username(s) and email contact(s) for the 榴莲视频 Account and subsequently shall set up password(s).

3.6. Unauthorized Access.

The Partner is obliged to keep its access details confidential and secure. 榴莲视频 shall not be liable for any damage caused by misuse or unauthorised disclosure of access details or unauthorised access to the 榴莲视频 Account by any third party.

3.7. Equipment.

The Partner shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access, or otherwise use 榴莲视频 Services including but not limited to modems, hardware, servers, software, operating systems, and networking and web servers (鈥淓quipment鈥�). The Partner shall be responsible for maintaining the security of the Equipment and for any use of the Equipment.

3.8. Subcontractors.

榴莲视频 may also use subcontractors to provide certain parts of Mew Services. 榴莲视频 shall be liable for the acts and omissions of its subcontractors to the same extent 榴莲视频 would be liable if performing the services of each subcontractor directly under the terms of the Agreement except as other set forth in the Agreement.

3.9. Changes to 榴莲视频 Services.

Without limiting any other terms herein, as a part of on-going development of 榴莲视频 Services, 榴莲视频 reserves the right in its sole discretion to add, change, discontinue or otherwise modify any elements and features to the 榴莲视频 Services specified in the Agreement, including changes to 榴莲视频 Platform. If any change materially degrades the provided 榴莲视频 Services (e.g. if a material feature is removed from the applicable 榴莲视频 Services package provided to the Partner), 榴莲视频 will notify the Partner and Clause 14.8 hereof will apply.

5.1  Fees.

The Partner shall pay to 榴莲视频 all Fees specified in the Agreement. Unless otherwise specified in the Agreement, Platform Recurring Fees and One-time Fees must be prepaid in advance prior to the Start Date. Changes to the scope of 榴莲视频 Services made through the 榴莲视频 Platform may affect the amount of Platform Recurring Fees payable hereunder. Payment obligations are non-cancellable and non-transferrable and paid Fees are non-refundable.

5.2 Spaces and Bookable Services are defined by reference to type of space(s) or bookable services offered by the Partner to its Customers as follow:       

• Spaces are services offered by Partner to its Customers based on bookable sleep spaces. Examples include, individual rooms, individual beds (in the case of a hostel or similar multi-bed per room property), apartments, villas;
• Bookable Services are bookable services offered by Partner to its Customers where the service provided is offered in allocations based on variables of time. Examples include, car parking spaces, meeting rooms, or desk space allocation in co-working environments;

榴莲视频 may add or revise the Spaces and Bookable Services definitions in this Clause 5.2 at any time without prior notice except in the event of a change that would increase the applicable Platform Recurring Fees, and in such an event, Partner shall be notified by 榴莲视频 in accordance with Clause 5.5. hereof. The Partner is not allowed to set up Spaces and Bookable Services, which would differ from Partner's official offering to its Customers.

5.3 Payment terms.

All Fees shall be paid as specified in the Agreement. The Partner agrees payment of any Fees will be taken from the Sub-Merchant Account. If specifically agreed in the Agreement, 榴莲视频 (or its Payment Services Provider and/or Member if applicable) shall be authorized to withdraw the respective funds from a payment instrument saved and pre-authorized in the 榴莲视频 Account. All amounts under the Agreement are payable in currency stipulated in the Agreement. The Partner agrees that 榴莲视频 may issue invoices electronically or otherwise. If the Platform Recurring Fees are payable on annual billing cycle, such fees, in addition to the One-time Fees payable, will be included in a proforma invoice(s) for prepayment. Platform Recurring Fees and any One-time Fees must be prepaid in advance by Partner prior to the Start Date. 榴莲视频 will issue log-in details to the production environment of the 榴莲视频 Platform only upon receipt of the payment of such pro-forma invoice. The Partner agrees that 榴莲视频 is not obliged to issue log-in details if the applicable pro-forma invoice is not paid. In addition to the Platform Recurring Fees and One-time Fees, 榴莲视频 Payment Fees shall be calculated and charged by 榴莲视频 on a transaction-by-transaction basis and invoiced to Partner monthly. Unless otherwise agreed, all invoices issued on the basis hereof are due within fourteen (14) days of the invoice date. Payments shall be deemed to be made on the day when such payments are credited to the bank account of 榴莲视频. Any amounts not paid when due shall accrue default interest at the rate of 0.1% per day. If such amount would exceed maximum default interest possible under applicable law, then the Partner shall be obliged to pay only such maximum default interest. Both 榴莲视频 and Partner declare that the consideration pursuant hereto is made upon the mutual consent of both Parties.

5.4 Taxes.

The Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, goods and services, harmonized, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (鈥�Taxes鈥�). The Partner is responsible for paying all Taxes associated with the Agreement. If 榴莲视频 has a legal obligation to pay or collect Taxes for which Partner is responsible under this paragraph, the appropriate amount shall be invoiced to and paid by the Partner unless the Partner provides 榴莲视频 with a valid tax exemption certificate authorized by the appropriate taxing authority. The Partner is responsible to provide 榴莲视频 with a valid VAT number and a correct bank account to enable correct billing.

5.5 Changes to Fees.

From time to time, 榴莲视频 may introduce changes to the applicable Fees stated in the Agreement and notify the Partner Notified changes to Fees will take effect upon expiration of the notice period of thirty (30) calendar days unless a later effective date is specified. If the Partner does not agree to a material change to Fees, it may provide written notice of termination in accordance with Clause 14.8. Continued use of the Services after the effective date of change constitutes acceptance of the change.

5.6 True-ups.

榴莲视频 reserves the right to monitor Partner鈥檚 use of the 榴莲视频 Services. Any use of the 榴莲视频 Services by Partner in excess of the quantities as described in the Platform Recurring Fees or as otherwise specified in the Agreement, is subject to billing in arrears and 榴莲视频 shall have the right to issue a true-up invoice for payment of such additionally incurred Fees.

6.1  Purpose.

The Partner or any of its Affiliates (if and to the extent specifically agreed by the Parties in the Agreement) is entitled to use 榴莲视频 Services only for its internal business processes. The Partner is not entitled to allow any third party to use or access the 榴莲视频 Services, inter alia, by any technical means or by processing any requests for the third parties or other Facilities. If the Partner violates this clause either by using Mew Services for any third part, by allowing the use of or access to 榴莲视频 Services by a third party, or by using 榴莲视频 Services for other purpose or Facility, 榴莲视频 has the right to withdraw from all of its contractual obligations to Partner and terminate the Agreement without notice period. 榴莲视频 claim for damages is not affected.

6.2 Scope.

Partner may use only 榴莲视频 Services as specified in the Agreement, Documentation, and Acceptable Use Policy. The Partner is entitled to use 榴莲视频 Services only for the provision of Partner Services in the Facility specified in the Agreement.

6.3 Partner use.

The Partner is obliged to use the 榴莲视频 Services in accordance with the purpose for which the 榴莲视频 Services are provided and in compliance with these Master Terms and Conditions and all applicable laws. The Partner shall not use 榴莲视频 Services (i) in any way that causes, or is likely to cause, any 榴莲视频 Service, or any access to it, to be interrupted, damaged, or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

6.4 Conduct.

Partner shall keep the working environment (including but not limited to the functioning of the network) in compliance with the Documentation, terms and conditions governing Partner Services, and in line with standard business working environment practices for similar systems. 榴莲视频 shall not be liable for any limited or non-functioning 榴莲视频 Services arising out of non-compliance with these requirements. 榴莲视频 shall neither be liable for any damage arising thereof.

6.5 Cooperation.

Partner shall provide all reasonable assistance and cooperation to 榴莲视频 in order to enable 榴莲视频 to provide all 榴莲视频 Services as specified in the Agreement in an efficient and timely manner. All reasonable cooperation shall be provided in scope, resources, and personnel, free of charge and inter alia, by providing technical resources, qualified personnel obliged to provide such cooperation, or by providing specifications and undertaking tests, by taking over the work duly provided by 榴莲视频, etc. The Partner acknowledges that any delay on its part in the performance of its obligations may have an impact on 榴莲视频鈥� performance of its activities under the Agreement, and 榴莲视频 shall not be liable for any delay resulting therefrom.

6.6 Changes.

The Partner shall not be entitled to make any changes to the 榴莲视频 Services or 榴莲视频 Platform with the exception of standard administration settings in line with the Documentation.

6.7 Hosting.

The Partner acknowledges and agrees that specific 榴莲视频 Services are hosted on Hosting Platform and that the Partner is aware of any technical or other limitations for use of 榴莲视频 Services arising out of Terms of Hosting.

14.1 Subscription Term.

榴莲视频 shall provide the 榴莲视频 Services for the Subscription Term as set forth in the Agreement. Unless terminated in accordance with the Agreement, the Initial Subscription Term (including any 榴莲视频 Add-ons purchased) shall automatically renew for a Renewal Subscription Term each year.

14.2 Notwithstanding the foregoing, 榴莲视频 will provide notice of renewal to Partner at least 45 days prior to the End Date, and in the event Partner wishes not to renew the 榴莲视频 Services or any 榴莲视频 Add-on for a Renewal Subscription Term, Partner must inform 榴莲视频 of its intent not to renew by providing written notice to support@mews.com at least 30 days prior to the End Date of the current Subscription Term. For the avoidance of doubt, written notice of intent not to renew will not terminate the current Subscription.

14.3 Suspension.

榴莲视频 may suspend provision of 榴莲视频 Services to the Partner in the event of (i) the Partner鈥檚 delay with the payment of Fees for more than ten(10) days, (ii) the Partner鈥檚 delay with the payment of any negative balance or deposit, or (iii) material breach of the Agreement by the Partner or (iv) as specified in the Merchant Agreement or similar agreement. Any other rights of 榴莲视频 arising out of the Partner鈥檚 breach remain unaffected. During suspension, 榴莲视频 Services work as usual, but the Partner has no access to the 榴莲视频 Account.

14.4 Termination.

The Agreement may, in addition to the reasons stipulated in this Section 14, be terminated as follows: (i) if either Party breaches any material term or condition of the Agreement and fails to cure such breach within thirty (30) days after receiving written notice of the breach; (ii) a Party may terminate this Agreement with immediate effect, without prejudice to any rights or remedies available to, or obligations or liabilities of, the Parties at the date of termination, if: (a) the other Party shall pass a resolution for winding up or a court shall make an order to that effect; (b) the other Party shall cease to carry on its business or substantially the whole of its business; or (c) the other Party is declared bankrupt, has been granted suspension of payments or has entered into voluntary liquidation, insolvent, or makes or proposes to make any arrangement or composition with its creditors. The Partner shall provide a prior notice for discontinuing any integration connectivity and the reduction of associated fees. If the Partner breaches the Acceptable Use Policy, 榴莲视频 may terminate the Agreement with immediate effect; 榴莲视频 shall notify the Partner of the breach of the Acceptable Use Policy prior to termination provided such notification is reasonable considering the nature of the Partner鈥檚 breach and potential damages that may be caused by such breach. Upon expiration or termination of the Agreement, the Partner shall cease all use of the 榴莲视频 Services. 榴莲视频 may further terminate the Agreement under the terms and conditions of the Merchant Agreement.

14.5 Training and Installation Cancellation.

If the Partner cancels their confirmed onsite training and installation dates within four (4) weeks of the agreed installation date, the Partner will incur a cancellation fee in the amount of 60% of the fee for confirmed training and installation as specified in the Agreement. Any pre-booked flights or travel expenses booked at any time will be charged accordingly.

14.6 Negative Balance.

The Partner is obliged to pay and settle any outstanding amounts to 榴莲视频 within fourteen (14) days upon termination of the Agreement. The Partner acknowledges that negative balance shall accrue default interest at the rate of 0.1% per day under Clause 5.3. of these Master Terms and Conditions.

14.7 Changes to the Master Terms and Conditions.

These Master Terms and Conditions may be changed from time to time by 榴莲视频. If 榴莲视频 makes a change to these Master Terms and Conditions, 榴莲视频 will inform the Partner at least thirty (30) calendar days before the changes take effect, unless change to the Master Terms and Conditions is required by applicable law, in which case shorter notice may apply. Partner's continued use of the Services after the effective date of any update or modification constitutes acceptance of the updated Master Terms and Conditions. Partner further agrees that updates or modifications do not require additional signatures or express acceptance beyond continued use of the Services after such effective date.

14.9 榴莲视频 Add-on鈥檚 subscription termination.

榴莲视频 Add-ons purchased are coterminous with the Subscription Term. In the event of a termination of a 榴莲视频 Add-on in accordance with the termination provisions herein, Partner鈥檚 access to 榴莲视频 Add-on shall be terminated. The Agreement shall survive any termination of subscription of 榴莲视频 Add-on and shall remain in full force and effect. In the event the Agreement expires or is terminated, the subscription and/or provision of all 榴莲视频 Add-ons terminates automatically.

15.1 Application.

This clause applies if the Parties specifically agreed on Reselling in the Agreement.

15.2 Reselling.

If agreed in the Agreement, 榴莲视频 shall provide Customers with accommodation and other Services on its own behalf, subject to limitations as stipulated herein and subject to applicable terms and conditions. In this context, 榴莲视频 publishes Listing of offers for accommodation and other Partner Services to be supplied by the Partner. The Partner undertakes to provide 榴莲视频 with the types of Partner Services for which 榴莲视频 is expected to resell. Any fees shall be deducted by 榴莲视频 to which the Partner irrevocably grants its consent.

15.3 Confirmation of Partner Services.

Upon Customer鈥檚 request for reservation of the Partner Services via the 榴莲视频 Platform, 榴莲视频 is entitled to confirm such a reservation to the Customer on its own behalf provided the requested Partner Services are available and all specified requirements of the relevant Partner鈥檚 Listing have been fulfilled by the Customer鈥檚 reservation.

15.4 Cancellation by the Partner.

If, for whatever reason, the Partner cancels a Partner Service order which is confirmed, the Partner shall without any undue delay repay any and all amounts already collected to the respective Customer (this is also applicable when the Customer themselves have cancelled the reservation as a result of a Chargeback as defined in the Merchant Agreement). The Partner will fully indemnify, defend, and hold harmless 榴莲视频 against any claims and all damages related to cancellation by the Partner under this clause.

15.5 Cancellation by the Customer.

榴莲视频 shall be authorised to (i) permit the Customer to cancel the reservation and (ii) refund to the Customer a portion of Customer鈥檚 Fees as specified in the appliable cancelation policy provided by 榴莲视频.

15.6 Repayment of Customer Fees.

榴莲视频 shall, only in the Reseller model, pay to the Partner an amount corresponding to Customer Fees for the Provided Partner Service. 榴莲视频 shall not have any obligation to pay the Partner such amount of Customer Fees until the corresponding payments are duly received by 榴莲视频 from the Customer. The Partner hereby irrevocably grants consent to 榴莲视频 to set-off any Fees against any amounts payable to Partner.

15.7 KYC verification.

Partner will need to pass KYC (know your customer) verification in order to use the 榴莲视频 Services. As part of the KYC verification process Partner shall provide complete, accurate and up-to-date information about its activities, shareholders, ultimate beneficial owners and other information as further stated in KYC Verification Form provided by 榴莲视频. Once all the required information is provided, 榴莲视频 shall perform verification of Partner. Partner agrees that 榴莲视频 may run further checks on Partner's identity, creditworthiness and background by contacting and consulting relevant registries and government authorities. As a result of Partner's verification 榴莲视频 shall have the right, at its sole discretion, to accept or refuse providing 榴莲视频 Services.

15.8 Changes to KYC information.

Partner shall notify in advance 榴莲视频 of any changes relating to information provided as part of the KYC verification process. As KYC requirements may be updated from time to time to ensure compliance with regulatory and other requirements, Partner shall provide without undue delay such additional information and supporting documentation to 榴莲视频.

15.9 Suspension and termination.

The Partner acknowledges and agrees that (i) if KYC verification process cannot be duly completed for any reason or (ii) Partner does not notify 榴莲视频 in advance of any changes according to clause above or (iii) Partner does not full any current or future KYC verification requirement, 榴莲视频 may (a) suspend the provision of 榴莲视频 Services to the Partner; or (b) limit the functionality available to a Partner until KYC verification process is duly completed or (c) terminate the Agreement with immediate effect.

15.10 Authorized disclosure of Partner's KYC Verification Form.

榴莲视频 shall have the right to disclose KYC Verification Form completed by Partner to 榴莲视频' Affiliates and if required by law, to other third parties.

15.11 Deposit.

榴莲视频 may require the Partner to provide a deposit or reserve to cover the risk of loss to 榴莲视频 associated with reselling of the Partner Services. The Partner agrees that 榴莲视频 is eligible to fund the reserve or deposit from repayment of Customer Fees or by requesting funds directly from the Partner; the Partner shall be obliged to provide funds without undue delay upon the request of 榴莲视频. 榴莲视频 may retain the deposit or reserve during the Contract Term and for a period of one (1) year after its termination.

15.12 Indemnification.

Partner will fully indemnify, defend and hold harmless 榴莲视频 and its Affiliates from and against any claims brought by a third party, especially the Customers, arising out of Reselling, the provision of accommodation and other Partner Services to the Customer and associated payments of Customers, including for all liabilities, damages, losses, cost, fees, expenses, transactions, chargebacks, refunds, claims and associated fees.

17.1 Severability.

If any provision in this Agreement is shown to be (or later becomes) illegal, unenforceable, invalid, inefficient, or inapplicable, it will not affect other provisions hereof that will remain valid and effective.

17.2 Set-off.

The Partner is not authorised to offset any of its claims against any of 榴莲视频鈥� claims, nor is it authorised to retain payments, in any manner, intended for 榴莲视频 regardless of the nature and/or purpose of such payments. 榴莲视频 is authorised to offset its claims against the claims of the Partner.

17.3 Assignment.

The Partner hereby grants its consent to the assignment of the rights and the assumption of the obligations of 榴莲视频 that arise hereunder to any 榴莲视频 Affiliate or any third party. For avoidance of any doubt, the Partner may assign the Agreement or any of its rights, interests, or obligations under the Agreement to any third party exclusively with the prior written approval of 榴莲视频.

17.4 Waiver.

Neither Party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under the Agreement.

17.5 No third-party Beneficiaries.

The provisions of the Agreement will be binding upon and inure to the sole benefit of the Parties, their respective successors and permitted assigns, and it will not be construed as conferring any rights to any third party.

17.6 Survival.

The Parties agree the provisions set forth in the Clauses 5.3, 5.4, 5.6, 7.4, 7.5, 9.4, 10, 15.10, 15.12, 16.1, 16.2 and 17.2 shall survive termination of this Agreement.

17.7 Entire Agreement.

The Agreement, including these Master Terms and Conditions and other applicable terms to the relation of Parties as mentioned herein constitutes the entire agreement between Parties with respect to the subject matter hereof and supersedes all previous proposals, both oral and written, negotiations, representations, commitments, writings and all other communications between the Parties.

鈥淎cceptable Use Policy鈥� means a set of guidelines regarding the use of 榴莲视频 Services. Available at /en/terms-conditions/acceptable-use-policy; Acceptable Use Policy is incorporated by reference into the Master Terms and Conditions and shall form an integral part of the Master Terms and Conditions.

鈥淎蹿蹿颈濒颈补迟别(蝉)鈥� means with respect to an entity, the 鈥淎ffiliate鈥� is any other entity directly or indirectly controlling, controlled by, or under direct or indirect common control by the initial entity. An entity controls another entity if such entity, directly or indirectly, either owns (i) 20% or more of the shares having ordinary voting rights for the election of directors of such entity; or (ii) the power to direct or cause the direction of management or policies of the other entity, whether through the ownership of voting securities, by contract, or otherwise.

鈥淎驳谤别别尘别苍迟鈥� means the contract arrangement between 榴莲视频 and Partner that establishes the terms under which 榴莲视频 provides Services to the Partner. This includes, but is not limited to, the Merchant Agreement, agreements governing the provision of 榴莲视频 Services, the facilitation of Payment Processing Services, or any other related Services used or engaged; by concluding the Agreement 榴莲视频 and Partner agree to be bound by all Terms & Policies, and these Master Terms and Conditions. Partner may be bound by applicable Terms & Policies by various acceptable means offered by 榴莲视频, which may include signing an agreement, accepting them electronically or via clickwrap, continuing to use 榴莲视频 Services after being notified of or given access to the applicable Terms & Policies, or otherwise accepting through conduct such as usage.

鈥淐onfidential Information鈥� means technical and non-technical information including patents, copyright, trade secrets, proprietary information, techniques, sketches, drawings, models, inventions, know-how, processes, apparatus, equipment, algorithms, software programs, software, source documents, and information about current, future and proposed products and services, research, experimental work, development, design details and specifications, engineering, and any other information marked 鈥渃onfidential鈥� or 鈥減roprietary鈥� or which the recipient knows or has reason to know that the information shall be deemed confidential; for the avoidance of doubt, this term does not include any information that the receiving party may demonstrate by its written records: (i) was known to it prior to its disclosure by the disclosing party; (ii) is or has come into the public domain through no violation of confidentiality obligations; (ii) has been rightfully received from a third party authorised to make such disclosure; (iv) has been independently developed by the receiving party; (v) has been approved for release with the written authorisation of the disclosing party; or (vi) has been disclosed by court order or as otherwise required by law, provided that the party required to disclose the information provides prompt notice to enable the other party to seek a protective order or otherwise prevent such disclosure.

鈥淐ooperation Agreement鈥� means agreement concluded between 榴莲视频 and Partner based on which 榴莲视频 Services shall be provided by 榴莲视频 to the Partner, including all schedules and other documents appended thereto by reference.

鈥淐耻蝉迟辞尘别谤鈥� means person requesting, being provided, or having been provided with Partner Services regardless of whether or not registered with 榴莲视频 Platform.

鈥淐ustomer Fees鈥� Fees payable for Provided Partner Services by Customers (as determined by the respective Partner) and available on the 榴莲视频 Platform, including any Merchant Fees payable to 榴莲视频.

鈥凄辞肠耻尘别苍迟补迟颈辞苍鈥� means user manuals, guides, technical documentation, technical requirements, and FAQs designed for some or all 榴莲视频 Services that may be made available to the Partner by 榴莲视频.

鈥淓nd Date鈥� means (a) for the Initial Subscription Term, the end date as identified in the Order Form; and (b) for a Renewal Subscription Term, the date that is twelve (12) months (365 days) from the Start Date of the Renewal Subscription Term, unless otherwise specified in the Agreement.

鈥淔补肠颈濒颈迟测(-颈别蝉)鈥� means hotel, hostel or any other facility operated by the Partner as specified in the Agreement.

鈥淔别别蝉鈥� means Platform Recurring Fees, One-time Fees, 榴莲视频 Payments Fees, Merchant Fees, and any other fees payable by the Partner for 榴莲视频 Services or any other services specified in the Agreement.

"Force Majeure Event" means event beyond control of either Party, including, without limitation to, failure of power grid, failure of the Internet, natural disaster, weather event, war, riot, insurrection, epidemic, strikes, floods, acts of terror, a third party breach, failures, downtime, or delays by an internet service provider or Hosting Provider, or labour action, terrorism, denial of service attacks or other events beyond such Party鈥檚 reasonable control.

鈥淗osting Platform鈥� means the Microsoft Azure hosting solution or other hosting platform as notified by 榴莲视频 to the Partner from time to time.

鈥淗osting Provider鈥� means Microsoft Corporation or other provider of hosting for 榴莲视频 Services as notified by 榴莲视频 to Partners from time to time.

鈥淚nitial Subscription Term鈥� means the first Subscription Term for which the Partner subscribes to the 榴莲视频 Services, as specified in the Order Form, beginning on the Start Date and continuing until the End Date identified in the Order Form.

鈥淟别驳颈蝉濒补迟颈辞苍鈥� means all generally binding legal regulations of the country of registration of 榴莲视频 and of the European Union, provided that such regulation directly and/or indirectly applies to the Parties鈥� legal relationships or 榴莲视频 Services.

鈥淟颈蝉迟颈苍驳鈥� means Partner Services made available by the Partner to Guests via 榴莲视频 Platform.

鈥淢aster Terms and Conditions鈥� means the current version of the Master Terms and Conditions including all schedules and other documents appended thereto by reference, which are also available on the relevant 榴莲视频 website and may be amended from time to time by 榴莲视频.

鈥淢TC 4.0鈥� (interchangeably referenced as 鈥淢aster Terms and Conditions 4.0鈥�) means the Master Terms and Conditions version 4.0 with effective date July 1, 2022 which is now referred to as MTC 4.0, a legacy terms and conditions applicable only to Partner(s) who purchased 榴莲视频 Services prior to February 26, 2025, unless otherwise specified in their Agreement that MTC 4.0 applies.

鈥淢别尘产别谤鈥� means Member as defined in the Merchant Terms.

鈥淢erchant Agreement鈥� means Merchant Agreement as defined in the Merchant Terms.

鈥淢erchant Fees鈥� means Merchant Fees as defined in the Merchant Terms.

鈥淢erchant Terms鈥� means Merchant Terms available at /en/products/merchant/terms-conditions

鈥淢别飞蝉鈥� means 榴莲视频鈥� Affiliate, specified as the contracting party in the Agreement.

鈥溋窳�视频 Account鈥� means an account created for the Partner on the 榴莲视频 Platform in order to access 榴莲视频 Services.

鈥溋窳�视频 Add-on鈥� means product(s) operated directly by 榴莲视频 and available via 榴莲视频 Marketplace or via another means as offered by 榴莲视频.

鈥溋窳�视频 Marketplace鈥� means user interface at which 榴莲视频 makes available 榴莲视频 Add-on, Third-Party Marketplace Product or any other product(s) to the Partner.

鈥溋窳�视频 Platform鈥� means a software property management platform made available by 榴莲视频 to the Partner based on the Agreement, as part of the 榴莲视频 Services.

鈥溋窳�视频 Services鈥� (interchangeably referenced as 鈥淪ervices鈥�) means services provided by 榴莲视频 to the Partner through the 榴莲视频 Platform including, inter alia, facilitation of the accommodation booking process or any other Partner Services to the Customer, Reselling, installation, training, facilitation of Payment Processing Services based on the Merchant Agreement and any other services provided or facilitated by 榴莲视频 based on the Agreement.

鈥淥ne-Time Fees鈥� means charges that are one-off and not reoccurring in nature.

鈥淥rder Form鈥� means a quote, or other written or online ordering document, issued by 榴莲视频, which has been agreed to by Partner by means of signature (including electronic signature), or, if applicable, online acceptance.

鈥淧补谤迟测鈥� or 鈥淧补谤迟颈别蝉鈥� refers to both 榴莲视频 and the Partner, individually, or 榴莲视频 and the Partner jointly.

鈥淧补谤迟苍别谤鈥� means accommodation or other services provider or any other entity using the 榴莲视频 Platform, based on the Agreement with 榴莲视频 or use of Services provided by 榴莲视频.

鈥淧ayment Processing Services鈥� means Payment Processing Services as defined in the Merchant Terms.

鈥淧latform Recurring Fees鈥� means any fees agreed upon for the use of the 榴莲视频 Platform, as specified in the Agreement.

鈥淧rovided Partner Service鈥� means Partner Service ordered by Customer, as evidenced in the 榴莲视频 Platform, which has not been cancelled prior to consumption, notwithstanding such service was duly provided. Alternatively, Partner Service ordered and cancelled any time before consumption if the total number of previously cancelled orders has already exceeded 5% of all Provided Partner Service orders within the same month.

鈥淩enewal Subscription Term鈥� means any subsequent Subscription Term that follows the End Date of a preceding Subscription Term, with the Start Date of the renewal commencing on the date immediately following the End Date of the prior Subscription Term and the duration running for a subsequent twelve (12) month period.

鈥凌别蝉别濒濒颈苍驳鈥� or 鈥凌别蝉别濒濒别谤鈥� means services provided by 榴莲视频 to the Partner using the 榴莲视频 Platform, where the agreement on the provision of services is concluded between the Customer and 榴莲视频 but Partner Service is honoured by Partner for the benefit of Customers.

鈥淧artner Service(s)鈥� means accommodation or other service that is published, offered, or provided by the Partner to Customers via the use of 榴莲视频 Services, or in any other way with the assistance of 榴莲视频.

鈥淧ayment Services Provider鈥� means payment Services Provider as defined in the Merchant Terms.

鈥淪tart Date鈥� means (a) for the Initial Subscription Term, the date on which the Initial Subscription Term begins, as identified in the Order Form or the date on which login credentials for the 榴莲视频 Platform are issued, whichever occurs first; and (b) for a Renewal Subscription Term, the date immediately following the End Date of the previous Subscription Term.

鈥淪ub-Merchant Account鈥� means Sub-Merchant Account as defined in the Merchant Terms.

鈥淪ubscription Term鈥� means the period during which the Partner is entitled to access and use the 榴莲视频 Platform, the duration of which is determined by the Start Date and End Date. The Subscription Term renews automatically for the same duration of time unless terminated in accordance with the Agreement.

鈥淐ontract Term" or 鈥淭别谤尘鈥� means the term of the Agreement, as specified in clause 14.1. of the Master Terms and Conditions.

鈥淭erms of Hosting鈥� means the Service Agreement & Terms (available at ) or other terms of the Hosting Provider (Microsoft Azure).

鈥淭erms & Policies鈥� means the agreements, terms, policies, guidelines, and other legal documents governing the use of 榴莲视频 Services, as published and updated from time to time on the 榴莲视频 Legal Hub [/en/legal]. The specific Terms & Policies incorporated into the Agreement and applicable to Partner shall be determined based on the 榴莲视频 Services that Partner has subscribed to or uses, and the Partner鈥檚 applicable region where the distinction is relevant. For the avoidance of doubt, only those Terms & Policies that apply to Partner based on the contracted 榴莲视频 Services or Services used, and those relevant to Partner鈥檚 region where any distinction exists, shall be legally binding.

鈥淭别谤谤颈迟辞谤测鈥� means the territory defined in the Agreement.

鈥淭hird-Party Marketplace Product鈥� means software or services where the provider is the third party and are available via 榴莲视频 Marketplace or via another means as offered by 榴莲视频; for the avoidance of doubt, Third Party Marketplace Product may be resold by 榴莲视频 via 榴莲视频 Marketplace or may be enabled or paid for through a third-party provider's website.